Resources

Get the latest insights from the world of user experience, technical writing, and e-Learning at our blog below.

5 Tips to Create the Best App Onboarding UX Experience

The first time a user launches your app is your first opportunity to make a solid impression as a user experience designer. The app onboarding user experience is critical to help guide new users through the app for the first time. The onboarding process walks them...

4 Lessons for Designing for FinTech Companies

Over the last 18 months, we've seen tremendous growth in financial technology (or FinTech) and an influx of “neobanks” driven by the Covid-19 pandemic. Even while avoiding physical bank branches, customers expected to enjoy the convenience and accessibility of...

Why Better UX Leads to Better Business Outcomes

As user experience professionals, we understand the importance of good UX design when creating products, services, and experiences. Sometimes, however, we’re called upon to make the business case for our work. In those moments, we need to consider how our work impacts...

4 Tips to Beat Zoom Fatigue

As more knowledge workers go remote, Zoom meetings have become one of the most common ways we work together at a distance. Yet as useful as Zoom can be, the ubiquitous online video conferencing platform can also lead to stress, strain, and fatigue. To help, we’ve put...

What’s the Difference Between a Learning Experience Platform and an LMS?

Many people who have taken an online course, even if they aren’t particularly familiar with e-Learning, have heard the term “LMS.” Just a refresher: this refers to a Learning Management System, or the technology that powers online learning. A newer but equally...

4 Tips For Building Mobile Courses

Whether we’re returning to the office or continuing to work from home, time remains our most precious resource. That’s why e-Learning designers are increasingly turning to mobile platforms to provide training and instruction. Mobile learning is convenient, accessible,...

3 Tips for Creating Inclusive Personas

User experience work begins and ends with the user in mind. In order to help design teams better understand the people they are serving, many designers create fictionalized personas that represent their target user bases. When designing personas, however, it’s easy...

What Can We Do About Racial and Gender Bias in UX?

Amazon Rekognition is one of the most widely-used, popular, and successful AI programs on the web. Companies use Rekognition to identify individuals, logos, and other details in images across the Internet. So why did one study find that Rekognition misclassified 31%...

5 Tips For Creating a Solid Use Case

Most user experience professionals have experienced that moment in the lifecycle of a product or service when a manager asks, “How does it work?” As UX experts know, that answer will vary depending on the use case, or the actions that the user will take in order to...

Creating an Accessibility Strategy

Most of us chose user experience roles because we want to put the user first in the products and services that we build. Whether that’s designing a new interface, creating an online learning course, or explaining complex technical concepts to laypeople, we all want to...

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Client Testimonial "Over the years, Clear Point Consultants have helped me fill both contract and permanent documentation positions. The quality of their technical writing candidates is second to none."

Paul Barrow

Documentation Manager

Client Testimonial "Carol has been an effective and collaborative search partner, delivering great candidates who fit the spec. She’s easy to work with, very responsive, and helped us as we have continued to grow out our UX team at SONOS."

Jamie Narva

Design Recruiter

Client Testimonial "SessionM has partnered with Clear Point for multiple UI/UX positions. They are a top-notch recruiting firm, and I have been very pleased with them. I worked closely with the company’s founder Carol, who sought to really understand my needs. She and her team carefully vetted each candidate and included a thorough summary along with each resume and portfolio. They are extremely communicative and responsive to feedback, which they use to fine-tune their search. I am thrilled to report that they found us an amazing designer for our team. I highly recommend Clear Point, and would definitely work with them again for future hiring needs."

Erin McConaughey

Director of UI/UX at SessionM

Client Testimonial "Carol has been my go-to recruiting partner for almost 10 years, across multiple companies. For example, when we were launching the UX practice at Virtusa, she was the first person I called to help build out our team. Her team's knowledge of both UX design and UI development enables them to quickly hone in on qualified candidates without the back and forth that it often takes with other firms with whom I've worked. As we've grown, they have quickly helped us expand our reach into new regions of the country, and have worked with us to find both full-time employees and contractors."

David Katz

VP User Experience at Virtusa

Client Testimonial "For many years, Carol and the Clearpoint team have been my partners in filling contract roles on Deltek’s documentation/training team. With each new hire, the Clearpoint team has listened carefully to my requirements and tracked down candidates with the right skills, experience, and intangible “stuff” – senior professionals who hit the ground running. I know that I’ve been picky and demanding, and Clearpoint has always come through for me."

Evelyn Osmond

Senior Director, Documentation at Deltek, Inc.

Client Testimonial "As a manager of a writing team, I have been very happy with Clear Point's ability to address my staffing needs. The medical device industry has unique requirements to produce documentation for various audiences, including patients at home and regulatory bodies, such as the FDA. Carol, in particular, was very helpful in navigating through dozens of resumes and sending me highly qualified candidates which resulted in the hiring of two staff writers. She was very responsive when I asked for different qualifications and immediately focused on giving me the types of candidates I was looking for. I appreciated her professionalism and timely responses. I highly recommend Carol, and would use her resources again should the need arise. "

Daniela Orlowski

Manager, Technical Communications at NxStage Medical, Inc.

Client Testimonial "Carol has been an amazing partner in helping CarMax with their UX needs. She helped fill a key role, which we couldn't have done without her. Carol's communication, follow-up and transparency is above and beyond, and has enabled us to build a strong, long lasting relationship. I recommend Carol and Clear Point!"

Courtney Walters

Senior Coordinator, Shockhoe Operations at CarMax

Client Testimonial "Carol has provided me with several of the best instructional designers. She does a great job helping me find the right instructional designer for the work that needs to be done. Some of her contractors we so good, we offered them full-time employment. If you are looking for contractors, I highly recommend her company."

Eldon Strickland

Manager Operations, L&D and Online Educator at Tufts Health Plan

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