Field Service Engineer

Carry out diverse skilled activities involving the repair and maintenance of equipment and facilities; designate and monitor the work of personnel to achieve the completion of the service department daily responsibilities.

Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our


Ensure the operation of machinery and mechanical equipment by completing preventive maintenance requirements on motors, pneumatic tools, conveyor systems, and production machines.

Follow diagrams, sketches, operations manuals, manufacturer’s instructions, and engineering specifications.

Locate sources of problems by observing mechanical devices in operation, listening for problems, and using precision measuring and testing


Remove defective parts by dismantling machine; use hoists, cranes, and hand / power tools.

Manage SAP Tickets and customer service requests.

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports and documents.

Keep working area clean and organized

Comprehend customer requests and make appropriate recommendations/discussions

Build positive relationships with customers

Assist the processing of materials at our trial center

Assemble/disassemble machinery mechanically and electrically

Maintain safe and clean working environment by complying with all procedures, rules, and regulations set in place

Contribute to team effort by accomplishing related tasks as needed.



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Location Topsfield, MA