The work is 100% remote now but will include some days at their San Jose office when restrictions lift.
They are a leading provider of cloud-based software that simplifies, digitizes, and automates complex, back-office financial operations for small and midsize businesses. Customers use their platform to manage end-to-end financial workflows and to process payments.
In this role, you will deliver customer insights and use qualitative research to help understand customer needs.
Professional Experience Needed to Be Successful In This Role
? 5+ years practicing user research on a product development team.
? Strong background in utilizing qualitative research methods to uncover customer needs such as: such as: persona development, heuristic evaluation and contextual inquiries
? Breadth of experience uncovering customer insights using quantitative research methods such as surveys, benchmarking, and statistics.
? Proven success in supporting the full product life-cycle using both exploratory and evaluative research practices for mobile, desktop and other platforms.
? Participating in and collaborating with UX designers and cross-functional teams to develop customer journey maps.
Outstanding ability to tell impactful stories with research data. Able to work with product analytics and data science teams to identify insights and help product design to make informed design decisions.
? Proven record of generating actionable insights that have influenced product decisions.
? Proficient at identifying and applying the best research methodology for the learning goals at hand.
? Leads with confidence as a skilled communicator, influencer, and negotiator.
? Passion for training designers, product managers, and other stakeholders on how to conduct and apply user research.
? Previous research experience in B2B and/or Fintech is a definite plus.
? Drive and conduct a range of research studies aiming to inform design and development efforts across the portfolio of products.
? Generate and communicate actionable insights that will help the business find and solve unaddressed customer pain points.
? Share and evangelize research insights across the organization.
? Develop ways of assessing user research quality and its impact to the to the user experience.