Nov 21, 2022 | Content Management
There was a time—not so long ago—that consumers interacted with brands, products, and services through a single consumer channel. For example, TV viewers watched the evening news but didn’t expect to interact with their newscast beyond an hour or two of television... 
May 16, 2022 | Content Management
Do you run an application program interface (API)? If so, documentation is a crucial element of the developer experience, and it’s typically the first encounter they will have with your API. Developers need detailed instructions and documentation so they don’t...Jun 5, 2016 | Content Management, User Experience, UX Education
“With content strategy and user experience on the threshold of research and technology, integrating these two pillars is important as well as challenging. You can create a content strategy by outlining the objectives of your user, identifying them and delivering...Jan 22, 2016 | Content Management, Technical Writing
Guest blogger Kathy Gaetz, Senior Technical Writer will be writing some blogs on getting started with Flare. Here’s her first blog- thanks Kathy! Flare 101: Just the Basics A Flare primer for new users Ask someone about MadCap Flare and the one phrase you are...Oct 14, 2015 | Content Management, Technical Writing
Flash! User documentation can be engaging! Here’s a look at the future of technical communications. I really enjoyed this article in UXMatters by Debarshi Gupta Biswas and Samiksha Chaudhuri. By marrying the superlative power of analytics with...Sep 16, 2015 | Content Management, Technical Writing
To excel in a startup environment, technical writers need to have a strong technical aptitude, the ability to both lead and be independent, the capacity to evaluate content strategy decisions instead of just documentation, versatility to write in a variety of...