Our client, a leading digital business payments company is seeking a UX Designer, Onboarding Experience to join their team

As a member of our team you will:

  • Lead the company’s onboarding vision and design strategy
  • Design product optimizations and new features that improve customer conversion and retention.
  • Create e2e user journeys, flows and storyboards that effectively communicate interaction and design ideas
  • Deliver high-fidelity, aesthetically strong wireframes and mockups and work closely with engineers on implementation
  • Armed with data, work with your product management partners to design and test your hypotheses, analyze the findings and validate product changes
  • Contribute to the development of a robust and scalable design system that helps teams move fast while ensuring the consistency of end-to-end experiences for our customers

Qualifications:

  • Digital products are complex. You have a knack for designing experiences that feel elegant and simple.
  • You advocate for the end user while balancing the needs of the business
  • You are infinitely curious about your customers, and know how and when to run research and usability studies
  • You are analytical and utilize data to make intelligent design decisions
  • You have a growth mindset and like to experiment with new approaches and ways of thinking.

In order to be successful in the role you must have the following experience:

  • 5+ years of experience as an interaction designer where you’ve contributed to shipping multiple products with stellar user experiences (with the data and insights to back it up)
  • Prior experience working on signup & onboarding flows of a product is a plus but not essential
  • Experience defining product requirements, not just translating them into designs
  • Strong verbal and written communication skills, whether one-on-one or in group situations
  • Facilitating design sprints or UX workshops
  • Experience using analytics tools such as Mixpanel to understand where customers might be getting stuck, and reading the data to test your designs.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Location Palo Alto, CA

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