Our client develops a product that empowers people to make better decisions. They see UXR as the catalyst that empowers us, our Design and Product teams to make better, more rational decisions. They are looking to hire their first dedicated UX Researcher to help create empowering experiences for their customers, and level up our products. In this role, you’ll set the vision and foundational frameworks they will use for UX Research for years to come.

 What you’ll do…

  • Own the entire end to end UX Research lifecycle (from study planning, sourcing, scheduling, doing the research, to documenting, analyzing, & communicating results)
  • Work with the Design & Product teams to understand the business and design questions we’re facing
  •  Work with Analytics when appropriate, synthesizing qualitative and quantitative research findings into actionable insights to inform design decisions and product strategy
  •  Create and maintain a database of UX Research participants , observations, and findings
  •  “Productionize” UX Research as a practice
  •  Advocate for UX Research across teams and across our customer base
  •  Maintain a relationship with internal Champions to conduct onsite and remote research sessions with users
  •  Be the voice of the user and spread the value of research to Customer Success and other teams
  • Partner with Customer Marketing and Customer Success to coordinate our approach

You should have/be…

  •  At least 3-5  years doing UX Research at fast paced companies
  •  Excited to work within our team’s values system
  •  Experience with all facets of UX Research. Knows the best method for the situation and the questions being answered.
  •  Tenacious and scrappy. Sometimes we’ll need to do research in less than ideal circumstances. Sometimes we can’t do research at a client for various reasons. This shouldn’t scare you, it should drive you. You’re a big fan of Erika Hall’s Just Enough Research ideology.
  •  Read this entire posting and put a link to a gif of a puppy or kitten (your pick) doing something cute in your cover letter (we’re not into trick questions, but great research requires reading the requirements to deeply understand users)
  •  An excellent storyteller and communicator. Both oral and written.
  •  Not afraid of numbers. Quantitative data is often a necessary component of the story you’ll be trying to tell. You don’t have to write SQL , but should be familiar with Excel and should understand the value of quantitative analysis.
  •  Relationship builder. This role requires creating deep relationships not only cross team but across our customers

 

 

 

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Location Redwood City, CA

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