Our client, a SaaS B-B company is seeking a Head of User Experience Research. You’ll join a team dedicated to changing how small and medium businesses do business today. You’ll work closely with cross-functional product teams to build high-performing and user-centric products for our customers. You’ll have an opportunity to grow a research team and lead the user research vision.

Professional Experience/Background to be successful in this role:

  • 5+ years practicing user research on a product development team
  • Previous experience directly managing and leading a user research team
  • Strong background in qualitative and quantitative research
  • Proven experience supporting the full product life-cycle with research–from discovery to validation
  • Outstanding ability to tell impactful stories from the research data
  • Proven record of generating actionable insights that have influenced product decisions
  • Proficient at identifying and applying the best research methodology for the learning goals at hand
  • Skilled communicator, influencer, and negotiator
  • Experience training designers, product managers, and other stakeholders on how to conduct and apply user research a strong plus


Expected Outcomes:

  • Lead the UX research strategy and drive a range of research studies that inform design and development efforts across the products
  • Grow and manage a team of UX Researchers by being a strong coach and mentor
  • Define research priorities in close partnership with product managers, designers, and other stakeholders
  • Generate and communicate actionable insights that will help the business find and solve unaddressed customer pain points
  • Share and evangelize research insights across the organization
  • Develop ways of assessing user research quality and its impact to the user experience


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Location Palo Alto, CA


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