embedded user assistance
STC Webinar: Designing and Implementing Embedded Help
STC has some very good Webinar’s in July. You do not have to be an STC member to participate though there is a cost. Where time is often the issue with attending seminars, STC makes it easy by producing 1.5 hour slots with clear objectives. Here is the schedule for July: http://www.stc.org/edu/seminars01.asp Designing and Implementing … Continue reading →
Reaching the customer with Embedded User Assistance
I came across this great blog posting from Paul Mueller of UserAid, www.useraid.com It really speaks to the issue of reaching the customer. Read Pauls blog below but also click on this link to see the discussion that followed: http://www.useraid.com/blog/2009/05/12/embedded-user-assistance/ Is anyone out there already creating this? Any stories to share? How Embedded User Assistance … Continue reading →